Terms of service

Terms of Service

Overview

This website is operated by LMNT Protection. Throughout the site, the terms “we”, “us” and “our” refer to LMNT Protection.

These Terms of Service apply to your use of our website and to purchases made through our online store. By accessing the website, creating an account or placing an order, you agree to these Terms of Service and any policies referenced within them.

These terms should be read together with our:

  • Return and Refund Policy
  • Shipping Policy
  • Privacy Policy
  • Product descriptions and installation instructions

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. Business information

This store is operated by:

Business name: LMNT Protection
Legal entity: Lmnt Indutries
ABN: 94 663 384 8135
Email: support@lmntprotection.com.au
Website: www.lmntprotection.com.au

2. Eligibility to purchase

You must be legally capable of entering into a binding agreement to place an order through our website.

You must provide current, accurate and complete information when placing an order, including your:

  • name;
  • email address;
  • delivery address;
  • contact number;
  • vehicle information; and
  • payment details.

You are responsible for checking that all information submitted with your order is correct.

3. Products and vehicle compatibility

Many LMNT Protection products are designed, prepared or precision cut for a particular vehicle.

Before placing an order, you must accurately confirm all requested vehicle details, including where applicable:

  • manufacturer;
  • model;
  • model year;
  • variant or trim;
  • body style;
  • selected coverage package; and
  • any relevant factory options or modifications.

Vehicle images, templates and diagrams on our website are provided to help identify products and coverage areas. They may not be perfectly to scale and should not be treated as technical installation drawings unless expressly stated.

You must contact us before ordering if you are uncertain whether a product is suitable for your vehicle.

We are not responsible for incompatibility caused by inaccurate or incomplete information supplied by the customer, subject to any rights that apply under the Australian Consumer Law.

4. Product information

We take reasonable care to ensure product descriptions, photographs, pricing and specifications are accurate.

Colours, finishes and appearance may vary slightly because of lighting, photography, screens, vehicle paint colour and manufacturing tolerances.

We may correct genuine errors in product descriptions, pricing or availability. If an error materially affects an order you have placed, we will contact you and provide an appropriate option, which may include confirming the corrected order or receiving a refund.

We will not substitute a materially different product without your agreement.

5. Installation requirements

Paint protection film installation requires appropriate surface preparation, tools, environmental conditions and technique.

Before beginning installation, you should:

  • inspect all supplied pieces;
  • confirm that the kit corresponds with your order and vehicle;
  • read the supplied instructions;
  • ensure the vehicle surface is clean and suitable; and
  • contact us before proceeding if anything appears incorrect.

Installation should not begin if the product appears faulty, damaged, incorrectly supplied or incompatible.

LMNT Protection is not responsible for installation failure or damage caused by circumstances unrelated to a fault in the product, including:

  • contamination;
  • poor surface preparation;
  • incorrect positioning;
  • excessive stretching;
  • creasing or folding;
  • incorrect cutting or trimming;
  • unsuitable tools or chemicals;
  • unsuitable temperature or installation conditions; or
  • failure to follow supplied instructions.

Nothing in this section limits rights available under the Australian Consumer Law where the product itself is faulty or fails a consumer guarantee.

6. Orders

Submitting an order is an offer to purchase the selected products.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean the order has been accepted for production or fulfilment.

We may contact you to verify:

  • vehicle details;
  • compatibility;
  • delivery information;
  • suspected pricing errors;
  • suspected fraudulent activity; or
  • other information necessary to process the order.

We may decline or cancel an order where reasonably necessary, including where:

  • payment is not authorised;
  • the product is unavailable;
  • important order information is incomplete or appears incorrect;
  • a genuine pricing or listing error has occurred;
  • we reasonably suspect fraud or unauthorised activity; or
  • fulfilling the order would breach applicable law.

If we cancel a paid order, we will refund amounts paid for products we do not supply.

7. Order changes and cancellations

Cancellation requests must be submitted within 1 hour of placing the order.

Requests are not automatically approved. Once preparation, cutting, production or fulfilment has commenced, an order may no longer be cancellable.

Vehicle-specific or precision-cut products cannot ordinarily be changed or cancelled after production has commenced.

These conditions do not affect any non-excludable rights under the Australian Consumer Law.

8. Pricing and GST

All prices are shown in Australian dollars unless stated otherwise.

LMNT Protection is not currently registered for GST. Prices therefore do not presently include a separately collected GST amount.

If LMNT Protection becomes registered for GST, product pricing and tax information may be updated accordingly.

Shipping charges and other applicable costs will be displayed before you complete checkout.

We may change prices for future orders at any time. A price change will not retrospectively alter an accepted order unless there is an obvious genuine error and we contact you before fulfilment.

9. Payment

Payment must be made using a payment method available at checkout.

Payments may be processed by third-party providers such as Shopify Payments, card networks or PayPal. Your use of those services may also be subject to the provider’s terms and privacy practices.

You confirm that you are authorised to use the payment method submitted with the order.

We may delay fulfilment while a payment or order is being verified.

10. Shipping and delivery

We currently ship only to eligible Australian delivery addresses unless otherwise stated.

Estimated dispatch and delivery times are estimates and are not guaranteed unless we expressly agree otherwise.

Delivery may be affected by:

  • product preparation time;
  • courier delays;
  • public holidays;
  • severe weather;
  • remote-area servicing;
  • incorrect delivery details;
  • events beyond our reasonable control.

You are responsible for providing an accurate and accessible delivery address.

Risk in the goods passes to you when the goods are delivered to the nominated address or collected by an authorised recipient, subject to applicable law.

Please refer to our Shipping Policy for further information.

11. Inspection after delivery

You should inspect your order promptly after delivery and contact us as soon as reasonably possible if:

  • an item is missing;
  • an incorrect product was supplied;
  • the product or packaging was damaged;
  • the kit appears incompatible with the confirmed order details; or
  • the product appears faulty.

You should retain the product, shipping label and packaging while the issue is assessed.

Do not begin installation if you believe an item is incorrect, damaged or faulty.

12. Returns and refunds

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and the Australian Consumer Law.

Vehicle-specific and precision-cut products are generally not eligible for change-of-mind returns after cutting or preparation has commenced.

This does not exclude remedies for products that are faulty, unsafe, incorrectly supplied, not of acceptable quality or otherwise fail a consumer guarantee.

Australian consumer guarantees apply automatically and cannot be removed by website terms or store policies.

13. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation or compensation where goods fail to comply with a consumer guarantee.

Nothing in these Terms of Service is intended to exclude, restrict or modify those rights.

Online sellers remain subject to the same Australian consumer protections that apply to other sales.

14. Liability

To the maximum extent permitted by law, LMNT Protection is not liable for loss or damage caused by:

  • incorrect information supplied by the customer;
  • use of a product on an incompatible or modified vehicle;
  • installation performed contrary to supplied instructions;
  • misuse, neglect or improper storage;
  • third-party installation services;
  • unauthorised modification of the product; or
  • events beyond our reasonable control.

Where liability cannot legally be excluded, our liability is limited only to the extent permitted by applicable law.

Nothing in this section excludes liability or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

15. Third-party installers and services

Unless expressly stated otherwise, LMNT Protection does not control and is not responsible for independent installers, couriers, payment providers or third-party websites.

A recommendation, link or reference to a third party does not guarantee the quality of that party’s services.

Any separate agreement between you and a third-party installer is between you and that provider.

16. Intellectual property

The content on this website, including logos, text, product descriptions, graphics, photographs, videos, instructions, diagrams and branding, is owned by or licensed to LMNT Protection unless otherwise stated.

You may view and use the website for personal purchasing purposes.

You must not reproduce, distribute, sell, modify or commercially exploit our content without prior written permission.

17. Reviews and submitted content

Where you submit a review, image, video or other content, you confirm that:

  • you have the right to provide it;
  • it is accurate to the best of your knowledge;
  • it does not infringe another person’s rights;
  • it is not unlawful, misleading, abusive or defamatory.

You grant LMNT Protection a non-exclusive, royalty-free licence to display and use submitted content in connection with our website and marketing, subject to applicable privacy law.

We may remove content that is unlawful, irrelevant, misleading or otherwise inappropriate.

18. Prohibited use

You must not use the website:

  • for unlawful or fraudulent purposes;
  • to interfere with the website’s operation or security;
  • to introduce malicious software;
  • to collect other users’ personal information improperly;
  • to impersonate another person;
  • to make false or misleading submissions; or
  • to infringe intellectual property or privacy rights.

19. Privacy

We handle personal information in accordance with our Privacy Policy.

By using the website, you acknowledge that information may be processed by Shopify and other service providers necessary to operate the store, process payments, provide delivery and communicate with customers.

20. Changes to these terms

We may update these Terms of Service from time to time.

Changes apply from the date they are published and generally apply to future use and future orders. We will not use a later amendment to unfairly remove rights that applied to an existing accepted order.

Australian law prohibits unfair terms in standard-form consumer and small-business contracts, including certain one-sided terms that create a significant imbalance and cause harm.

21. Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to apply where legally possible.

22. Governing law

These Terms of Service are governed by the laws of Victoria, Australia, and applicable Commonwealth laws.

You and LMNT Protection submit to the courts and tribunals with jurisdiction in Victoria, without limiting any rights a consumer may have to bring a claim in another jurisdiction under applicable law.

23. Contact information

Questions about these Terms of Service can be sent to:

LMNT Protection
Email: support@lmntprotection.com.au
Website: www.lmntprotection.com.au
ABN: 94 663 848 135