Refund policy

At LMNT Protection, many of our products are precision cut or prepared specifically for the vehicle information supplied at checkout. Please review your vehicle make, model, year, variant and selected coverage carefully before placing your order.

Order cancellations

Cancellation requests must be submitted within 1 hour of placing the order.

A cancellation request is not automatically approved. If cutting, preparation, production or fulfilment has already commenced, we may be unable to cancel the order.

To request a cancellation, contact us immediately at:

support@lmntprotection.com.au

Please include your order number and the reason for the request.

Vehicle-specific and precision-cut PPF kits

We do not provide change-of-mind returns, exchanges or refunds for vehicle-specific or precision-cut paint protection film kits where:

  • the customer supplied incorrect vehicle details;
  • the wrong vehicle, model year, variant or coverage option was selected;
  • preparation or cutting has commenced;
  • the film packaging has been opened;
  • the film has been removed from its backing;
  • installation has commenced;
  • the film has been handled, stretched, cut, contaminated, damaged or partly applied.

This does not affect any rights you may have under the Australian Consumer Law where the product is faulty, incorrectly supplied, unsafe or otherwise fails to meet a consumer guarantee.

Standard accessories and non-customised products

We may accept a change-of-mind return for eligible standard accessories or non-customised products where:

  • you contact us within 7 days of delivery;
  • the return is approved by LMNT Protection before being sent;
  • the product is unused, unopened and in its original packaging;
  • the product is in a condition suitable for resale; and
  • valid proof of purchase is provided.

The customer is responsible for return shipping costs for approved change-of-mind returns.

Original delivery charges are not refundable unless required by law.

We may refuse a change-of-mind return where the product is used, opened, damaged, incomplete or no longer in saleable condition.

Incorrect, missing or damaged orders

Please inspect your order promptly after delivery.

Contact us as soon as possible if:

  • you received the wrong product;
  • an item is missing;
  • the parcel or product arrived damaged; or
  • the product appears faulty.

Please provide:

  • your order number;
  • a description of the issue;
  • clear photographs of the product;
  • photographs of the packaging;
  • photographs of the shipping label, where relevant.

Please retain all packaging while we assess the claim.

Installation issues

Paint protection film installation requires suitable preparation, tools, environmental conditions and installation technique.

A return, replacement or refund may not be available where damage or installation failure results from circumstances unrelated to a product fault, including:

  • incorrect surface preparation;
  • dust, dirt, wax, coating or other contamination;
  • incorrect alignment;
  • excessive stretching;
  • creasing or folding;
  • unsuitable temperatures or installation conditions;
  • use of unsuitable chemicals or tools;
  • failure to follow the supplied instructions;
  • incorrect trimming or cutting by the installer.

We recommend reviewing all instructions before beginning installation and contacting LMNT Protection before proceeding if anything appears incorrect.

This section does not limit your rights under the Australian Consumer Law where the product itself is defective or otherwise fails to meet a consumer guarantee.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy where goods:

  • are faulty or unsafe;
  • are not of acceptable quality;
  • do not match their description;
  • are not fit for a disclosed purpose; or
  • otherwise fail to meet a consumer guarantee.

For a major failure, the customer may be entitled to choose a refund or replacement. For a minor failure, LMNT Protection may choose to repair, replace or otherwise remedy the problem within a reasonable time.

Our change-of-mind and vehicle-specific product conditions do not override your rights under the Australian Consumer Law.

Refunds

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

A refund will not normally be issued as store credit unless you agree to receive store credit instead.

Returning an approved product

Do not return a product without first receiving approval and return instructions from LMNT Protection.

Approved returns must:

  • be securely packaged;
  • include the order number;
  • include all original components and packaging; and
  • be sent to the return address provided by LMNT Protection.

LMNT Protection is not responsible for change-of-mind return parcels lost or damaged in transit. We recommend using a tracked shipping service.

Contact us

For cancellations, returns, damaged deliveries or product concerns, contact:

LMNT Protection
Email: support@lmntprotection.com.au
Website: www.lmntprotection.com.au

Include your order number and details of your request so we can assist you efficiently.