Shipping policy

Shipping Policy

Shipping destinations

LMNT Protection currently ships to eligible addresses within Australia only.

We do not currently offer international shipping.

Orders cannot be delivered to an address outside the Australian shipping regions available at checkout.

Order processing and preparation

Many LMNT Protection products are vehicle-specific and may be precision cut or prepared after an order is received.

Orders are generally prepared for dispatch within:

 2–5 business days

This preparation period is separate from the carrier’s delivery time.

Processing may take longer where:

  • vehicle details require confirmation;
  • the order contains a vehicle-specific or made-to-order product;
  • additional product preparation is required;
  • payment or identity verification is pending;
  • stock is temporarily unavailable;
  • the order is placed during a sale, public holiday or high-volume period.

If we need more information to complete your order, we may contact you using the email address or phone number provided at checkout.

Delays caused by unanswered requests for vehicle or delivery information may extend the dispatch time.

Vehicle information

Customers are responsible for supplying accurate vehicle information when ordering a vehicle-specific PPF kit, including the correct:

  • manufacturer;
  • model;
  • model year;
  • variant or trim;
  • body style; and
  • selected coverage package.

Incorrect or incomplete vehicle details may delay preparation and dispatch.

Please contact us immediately if you believe any information submitted with your order is incorrect.

Shipping rates

Shipping charges are calculated or displayed at checkout before payment is completed.

Depending on the order, available shipping options may include:

  • standard shipping;
  • express shipping, where available; or
  • free shipping where the order meets an advertised threshold.

Any free-shipping offer applies only to eligible orders and delivery areas.

Additional charges may apply for:

  • remote or regional destinations;
  • oversized parcels;
  • redelivery;
  • address corrections;
  • returned parcels; or
  • delivery services outside the standard shipping network.

Where an additional charge is required before dispatch, we will contact you for approval.

Estimated delivery times

Estimated delivery times begin after the order has been prepared and dispatched.

Typical carrier delivery estimates may be shown at checkout or in your shipping confirmation. These estimates are provided as a guide only and are not guaranteed delivery dates.

Delivery times can vary according to:

  • destination;
  • carrier network capacity;
  • regional or remote-area servicing;
  • public holidays;
  • severe weather;
  • natural disasters;
  • transport disruptions;
  • incorrect delivery details; or
  • circumstances beyond our reasonable control.

Shopify allows stores to display shipping rates and transit estimates, but the actual delivery service remains subject to the relevant carrier’s network and conditions.

Order tracking

Where tracking is available, a shipping confirmation email will be sent after your order is fulfilled.

The email may contain:

  • the carrier’s name;
  • a tracking number;
  • a tracking link; and
  • an estimated delivery timeframe.

Tracking information may take some time to update after the shipping label is created.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check all details carefully, including:

  • recipient name;
  • street address;
  • unit or business number;
  • suburb;
  • state;
  • postcode;
  • phone number.

LMNT Protection is not responsible for delays or additional costs caused by inaccurate, incomplete or inaccessible delivery information supplied by the customer.

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered preparation or fulfilment.

Authority to leave

Where a carrier offers authority to leave, the parcel may be left at the delivery address without obtaining a signature.

If you or the carrier authorise a parcel to be left unattended, responsibility for the parcel may pass once the carrier records it as delivered, subject to applicable law.

Customers should select a secure delivery location.

LMNT Protection may require a signature for certain high-value orders.

Delivery to businesses and workshops

Customers may nominate a workshop, detailing studio or other business as the delivery address.

Please ensure:

  • the business name is included;
  • someone is available to receive the parcel;
  • the business accepts deliveries on the customer’s behalf; and
  • the correct unit or suite number is provided.

LMNT Protection is not responsible for internal handling after a parcel has been accepted at the nominated address.

PO boxes and parcel lockers

Delivery to PO boxes or parcel lockers is subject to the size restrictions and services offered by the selected carrier.

Some oversized or vehicle-specific kits may not be eligible for delivery to a PO box or parcel locker.

Where the nominated address cannot accept the parcel, we may contact you for an alternative street address.

Missed delivery and redelivery

If no one is available to receive the parcel, the carrier may:

  • leave the parcel in a safe location;
  • take it to a collection point;
  • attempt redelivery; or
  • return it to LMNT Protection.

The customer is responsible for following the carrier’s collection or redelivery instructions.

Additional redelivery or return-to-sender charges caused by an incorrect address, failed collection or refused delivery may be charged to the customer where permitted by law.

Returned-to-sender parcels

If a parcel is returned to LMNT Protection because:

  • the delivery address was incorrect or incomplete;
  • delivery was refused;
  • the parcel was not collected;
  • the recipient was unavailable; or
  • the carrier could not safely complete delivery,

we will contact the customer to arrange the next step.

The customer may be required to pay the reasonable cost of reshipping the order, except where the return resulted from an error by LMNT Protection, the carrier, or another circumstance for which the customer is not responsible.

Delayed deliveries

If your tracking has not updated or your parcel appears substantially delayed, contact us at:

support@lmntprotection.com.au

Please include your order number.

We may need to lodge an enquiry with the carrier. Carrier investigations can take several business days.

A delay does not automatically mean a parcel has been lost.

However, businesses should not make delivery promises they cannot reasonably meet, and consumer remedies may apply where goods are not supplied within the agreed or represented timeframe. Shopify also recommends clearly publishing shipping expectations so customers can make informed purchasing decisions.

Lost parcels

If a carrier confirms that a parcel has been lost in transit, LMNT Protection will assess the available remedy, which may include:

  • replacement;
  • reshipment; or
  • refund,

depending on the circumstances, product availability and applicable consumer law.

Customers must cooperate with reasonable carrier investigation requirements.

Damaged parcels

Please inspect the parcel promptly after delivery.

If the packaging or product appears damaged, contact us as soon as possible and provide:

  • your order number;
  • photographs of the outer packaging;
  • photographs of the shipping label;
  • photographs of the damaged product; and
  • a description of the issue.

Please retain all packaging until the matter has been assessed.

Do not begin installation if the film or kit appears damaged.

Incorrect or incomplete orders

Contact us promptly if:

  • you received the wrong product;
  • part of the order is missing;
  • the kit does not correspond with the vehicle details confirmed on the order; or
  • the parcel contains an unexpected item.

Do not open, cut or install the product until we have reviewed the issue.

Split shipments

Where an order contains multiple items, we may dispatch products separately.

You may receive more than one:

  • parcel;
  • shipping confirmation; or
  • tracking number.

You will not be charged additional shipping solely because LMNT Protection chooses to split an order after checkout.

Local delivery and pickup

LMNT Protection does not currently offer local delivery or customer pickup unless expressly stated at checkout.

Customers should not attend the business or fulfilment address without prior written approval.

Risk and ownership

Responsibility for delivery remains subject to the Australian Consumer Law and other applicable laws.

Nothing in this policy is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded.

Changes to this policy

We may update this Shipping Policy when our carriers, delivery areas, preparation times or shipping methods change.

The policy applying to an order is generally the version published when the order was placed, subject to any rights that apply under law.

Contact us

For shipping questions, address corrections or delivery issues, contact:

LMNT Protection
Email: support@lmntprotection.com.au
Website: www.lmntprotection.com.au
Order support hours: 9am-4:30pm Mon-Fri

Please include your order number whenever possible.